Non-Compliance

Customer Service (Part 2)

This course is designed to give the learner additional tips and knowledge that will assist in discharging their duties.

Course content

Lesson Attributes that Contribute to the provision of Excellent Customer Service and Q-tip

Objectives: Attributes that Contribute to excellent customer service this briefly outlines the characteristics that a learner must possess so as to ensure that the customer service provided is exce...
- Attributes that Contribute to the provision of Excellent Customer Service and Q-tip.mp4
- Attributes that Contribute to the provision of Excellent Customer Service and Q-tip Quiz
Lesson 15 Methods for creating Excellent Customer Service

Objectives:Methods for creating excellent customer service: this topic briefly outlines methods that a learner can use to provide excellent customer service
- 15 Methods for creating Excellent Customer Service.mp4
- 15 Methods for creating Excellent Customer Service Quiz
Lesson Scenarios in Customer Service

Objectives:This lesson will outline various hands-on, interactive situations which will require the learner to apply knowledge related providing a good customer experience
- Scenario 1: Customer Transaction Threshold
- Scenario 2: Managing Customer Behaviour
- Scenario 3: Omitting Source Funds
- Scenario 4: Repeat Customer
- Scenario 5: Source of Funds